F.A.Q's


To turn on call forwarding:
Dial **21* + the phone number including area code, followed by #.
Example: **21*123-456-7890#
Press the call button.
A confirmation message is displayed on your device letting you know that call forwarding has been turned on.

To turn off call forwarding:
Dial #21#
Press the Call button.
A confirmation message is displayed on your device letting you know that call forwarding has been turned off.
>>>There are 2 ways to order the CellSpot WiFi router:
1. Visit your local T-Mobile store to purchase/order one in store. Some stores carry them, otherwise you will need to make an in-store order - Call local store before you go, so you can know what to expect.
2. T-Mobile sales 800-866-2453 or Care 1-877-347-2127. The devices cost is $99 + tax/shipping. For current customers, your account is already notated to allow the purchase.
Here is some general information about the device: http://support.t-mobile.com/docs/DOC-15754

>>>To order the CellSpot Signal Booster:
1. There is a deposit required of $350 + $7 charge for shipping.
2. Send an email to support@harbormobile.com requesting the CellSpot signal booster
3. We will respond requesting authorization to charge the credit card on file $350 as a deposit + $7 shipping (non-refundable)
4. Device will be shipped out to you
5. In order to get your deposit back, you MUST return the signal booster within 14 days of termination of your service. (send with tracking/insurance)
Here is some general information about the device: http://www.cel-fi.com/cel-fi-duo-for-t-mobile-lte-3g-4g/

NOTE: If the telesales department says that they can NOT order this for you, ask the rep to reference internal Doc # 89390 (dictates exactly how to place the order) and doc # 89400 (which outlines that the telesales department has the tools to place this order.)
There’s no reason to stay stuck anymore. Break free.

Can’t get the phone or plan you want—all because you’re stuck in a dead-end service contract? Think again. We will pay your Early Termination Fee (ETF) with a Visa® Prepaid card or a check—and never make you sign another annual service contract.

Here is the low-down:

1. Get up to $350 per line based on the Early Termination Fees (ETFs) stated on your carrier’s final bill. (limit 10 per account) Qualifying wireless carriers are Verizon wireless, AT&T or Sprint ONLY. You MUST be in a contract with a ETF charged to your account and service MUST be terminated as a DIRECT result of the port out to Harbor/T-mobile.

2. Keep your line on any of our 4 qualifying plans active (must be a phone based voice/data plan, the wearable or data plan does not qualify) through Harbor for 120 consecutive days of service (After your 4th monthly payment.) Your account must remain current during the 120 day period.

3. Submit a receipt/proof of purchase indicating the purchase of a T-Mobile branded handset (at full price) from any T-mobile store or T-mobile.com - CANNOT be be from stores like Walmart or even the apple store (within the last 30 days) and use that device on the new line with Harbor.

4. Port in your number from a qualifying plan/carrier within 20 days of signing up. (Porting # and number that has ETF on the final invoice must match)

5. Submit your final bill within 30 days of signing up

6. Be sure NOT to cancel your line with your current wireless carrier. Only until AFTER your line has successfully ported into Harbor should you ensure the line has closed out.

Steps to file your submission:

1. When you receive your current carrier’s final bill with your Early Termination Fees (ETFs), please submit the final bill along with the receipt of payment for the device you purchased (in PDF form) to support@harbormobile.com with subject ETF CREDIT within 2 calendar months of your number transfer to T-Mobile/Harbor for reimbursement (up to 10 lines).

2. The email MUST be all in one email and not multiple.
International roaming can only be enabled after 30 days of service with Harbor. Standard speeds approx. 128 Kbps. No tethering. Not for extended international use; you must reside in the U.S. and primary usage must occur on our U.S. network. Device must register on our U.S. network before international use. Service may be terminated or restricted for excessive roaming or misuse. Texting and data are included in all plans. Voice use is not permitted while roaming internationally over the cellular network.

Refer to the "Enable/Troubleshoot International Roaming" FAQ under the International Calling/Roaming section for the terms of unlocking international roaming.
Sims are shipped out same business day providing order is placed before the cut off time indicated below. Your proximity to our shipping warehouse on the east coast will determine the amount of days it will take for the sim card to reach you. Generally, it can take up to 5 business days to reach its destination. If you are trying to "time" your order to coincide with the end of a billing cycle, give yourself a little leeway so that there is no lapse in service. If porting, ensure that you have enough time to receive your sim and port your number over before your current carriers billing cycle is up. Porting out of a inactive account is blocked by many carriers.

Once shipped, your tracking number can be found in your account portal. This portal update usually happens by the next business day.

Our cut-off times are as follows:
Mon. - Thurs: 2:30 PM
Friday: 12 PM
Harbor, an official T-Mobile business re-seller created plans that target businesses, entrepreneurs and sole proprietors bringing them over to the powerful T-Mobile network.
Great question! The choice is yours. You may either purchase a sim card though Harbor or you may bring your own sim.

Please note, that should you choose to bring your own sim, it MUST meet the following 2 criteria:

1. MUST be T-Mobile branded (not co-branded/MVNO) 2. It MUST be new and unused. It WILL NOT work if these conditions are not met.

The option to choose whether to use your own sim or purchase one through Harbor is on step #3.
YES!

T-Mobile is setting music free. Stream as much music as you want on your smartphone from top streaming services, including Google Play Music, Pandora, iHeartRadio, iTunes Radio, Rhapsody, Slacker, Spotify, AccuRadio, Black Planet, Grooveshark, Radio Paradise, Rdio and Songza, Milk Music, Xbox Music, SoundCloud, RadioTunes, Digitally Imported, Fit Radio, Fresca Radio, JAZZRADIO, Live365, Mad Genius Radio, radioPup, radio.com, ROCKRADIO and Saavn - and it won’t count towards your 4G LTE data plan. Data charges do not apply!

Please note, that access to the actual music streaming services are NOT included, rather just that the data which they use will not count towards your high speed data allotment of your plan.


We like your thinking! We have opted to eliminate multi-million dollar marketing campaigns in favor of passing those savings on to you. You like it? Pass it on to your colleagues so that they can join the fun too. In addition, Harbor is a T-Mobile re-seller that focuses on delivering high value services to its network.

YES, as long as it is not from T-Mobile, and it's free!

1st, be sure to check it's portability on http://www.t-mobile.com/switch/ to ensure you can bring it over.

Once you receive your sim card, you will fill out the NUMBER PORTING FORM which is processed within 24 hours. You may port in a number from virtually any carrier in the nation except from T-Mobile itself. You should not have any down-time as the actual transfer is instant.

Here is a detailed rundown of the porting process, it's pretty easy:
1. Log into your account by clicking “My Account” on the top of the HarborMobile.com page and click the "Monthly Billing"
3. Locate the line you would like to have ported and click on the “port” button
4. It will ask you to complete 2 fields and fill in the rest. A) the account number of your current carrier B. The pin of your current carrier

Here is an informative link which details how to locate your account number and PIN from your current carrier: http://www.prepaidphonenews.com/2014/02/porting-your-number-how-to-find-your.html
Not at this time. All your billing and account information can be found in your account portal on HarborMobile.com
NO! - DO NOT call your current carrier to cancel until AFTER your number has been ported successfully.
YES! As long as device is gsm and UNLOCKED or T-Mobile branded, you can use it on our network. To UNLOCK your device simply call your current carrier or visit any unlocking company to get this done.
Visit shop.HarborMobile.com and click on "Shop for Phones" to purchase phones at deeply discounted prices.

(Please note: This is not currently enabled)
NO! There is NO CONTRACT AND YOU ARE FREE TO CANCEL ANYTIME!
Simply visit HarborMobile.com and click "Get Started" and go through our easy checkout. You will see how much you will be billed each month. On step 4 you will be prompted to contact Harbor Mobile either via phone or chat to answer any questions you might have. You will be instantly given an invitation code. Welcome aboard!
Absolutely! We strive to create affordable plans to ensure that your company's communication strategy is scalable and always affordable. Give us a try.
To turn on call forwarding:
Dial **21* + the phone number including area code, followed by #.
Example: **21*123-456-7890#
Press the call button.
A confirmation message is displayed on your device letting you know that call forwarding has been turned on.

To turn off call forwarding:
Dial #21#
Press the Call button.
A confirmation message is displayed on your device letting you know that call forwarding has been turned off.
>>>There are 2 ways to order the CellSpot WiFi router:
1. Visit your local T-Mobile store to purchase/order one in store. Some stores carry them, otherwise you will need to make an in-store order - Call local store before you go, so you can know what to expect.
2. T-Mobile sales 800-866-2453 or Care 1-877-347-2127. The devices cost is $99 + tax/shipping. For current customers, your account is already notated to allow the purchase.
Here is some general information about the device: http://support.t-mobile.com/docs/DOC-15754

>>>To order the CellSpot Signal Booster:
1. There is a deposit required of $350 + $7 charge for shipping.
2. Send an email to support@harbormobile.com requesting the CellSpot signal booster
3. We will respond requesting authorization to charge the credit card on file $350 as a deposit + $7 shipping (non-refundable)
4. Device will be shipped out to you
5. In order to get your deposit back, you MUST return the signal booster within 14 days of termination of your service. (send with tracking/insurance)
Here is some general information about the device: http://www.cel-fi.com/cel-fi-duo-for-t-mobile-lte-3g-4g/

NOTE: If the telesales department says that they can NOT order this for you, ask the rep to reference internal Doc # 89390 (dictates exactly how to place the order) and doc # 89400 (which outlines that the telesales department has the tools to place this order.)
There’s no reason to stay stuck anymore. Break free.

Can’t get the phone or plan you want—all because you’re stuck in a dead-end service contract? Think again. We will pay your Early Termination Fee (ETF) with a Visa® Prepaid card or a check—and never make you sign another annual service contract.

Here is the low-down:

1. Get up to $350 per line based on the Early Termination Fees (ETFs) stated on your carrier’s final bill. (limit 10 per account) Qualifying wireless carriers are Verizon wireless, AT&T or Sprint ONLY. You MUST be in a contract with a ETF charged to your account and service MUST be terminated as a DIRECT result of the port out to Harbor/T-mobile.

2. Keep your line on any of our 4 qualifying plans active (must be a phone based voice/data plan, the wearable or data plan does not qualify) through Harbor for 120 consecutive days of service (After your 4th monthly payment.) Your account must remain current during the 120 day period.

3. Submit a receipt/proof of purchase indicating the purchase of a T-Mobile branded handset (at full price) from any T-mobile store or T-mobile.com - CANNOT be be from stores like Walmart or even the apple store (within the last 30 days) and use that device on the new line with Harbor.

4. Port in your number from a qualifying plan/carrier within 20 days of signing up. (Porting # and number that has ETF on the final invoice must match)

5. Submit your final bill within 30 days of signing up

6. Be sure NOT to cancel your line with your current wireless carrier. Only until AFTER your line has successfully ported into Harbor should you ensure the line has closed out.

Steps to file your submission:

1. When you receive your current carrier’s final bill with your Early Termination Fees (ETFs), please submit the final bill along with the receipt of payment for the device you purchased (in PDF form) to support@harbormobile.com with subject ETF CREDIT within 2 calendar months of your number transfer to T-Mobile/Harbor for reimbursement (up to 10 lines).

2. The email MUST be all in one email and not multiple.
International roaming can only be enabled after 30 days of service with Harbor. Standard speeds approx. 128 Kbps. No tethering. Not for extended international use; you must reside in the U.S. and primary usage must occur on our U.S. network. Device must register on our U.S. network before international use. Service may be terminated or restricted for excessive roaming or misuse. Texting and data are included in all plans. Voice use is not permitted while roaming internationally over the cellular network.

Refer to the "Enable/Troubleshoot International Roaming" FAQ under the International Calling/Roaming section for the terms of unlocking international roaming.
Sims are shipped out same business day providing order is placed before the cut off time indicated below. Your proximity to our shipping warehouse on the east coast will determine the amount of days it will take for the sim card to reach you. Generally, it can take up to 5 business days to reach its destination. If you are trying to "time" your order to coincide with the end of a billing cycle, give yourself a little leeway so that there is no lapse in service. If porting, ensure that you have enough time to receive your sim and port your number over before your current carriers billing cycle is up. Porting out of a inactive account is blocked by many carriers.

Once shipped, your tracking number can be found in your account portal. This portal update usually happens by the next business day.

Our cut-off times are as follows:
Mon. - Thurs: 2:30 PM
Friday: 12 PM
Harbor, an official T-Mobile business re-seller created plans that target businesses, entrepreneurs and sole proprietors bringing them over to the powerful T-Mobile network.
Great question! The choice is yours. You may either purchase a sim card though Harbor or you may bring your own sim.

Please note, that should you choose to bring your own sim, it MUST meet the following 2 criteria:

1. MUST be T-Mobile branded (not co-branded/MVNO) 2. It MUST be new and unused. It WILL NOT work if these conditions are not met.

The option to choose whether to use your own sim or purchase one through Harbor is on step #3.
YES!

T-Mobile is setting music free. Stream as much music as you want on your smartphone from top streaming services, including Google Play Music, Pandora, iHeartRadio, iTunes Radio, Rhapsody, Slacker, Spotify, AccuRadio, Black Planet, Grooveshark, Radio Paradise, Rdio and Songza, Milk Music, Xbox Music, SoundCloud, RadioTunes, Digitally Imported, Fit Radio, Fresca Radio, JAZZRADIO, Live365, Mad Genius Radio, radioPup, radio.com, ROCKRADIO and Saavn - and it won’t count towards your 4G LTE data plan. Data charges do not apply!

Please note, that access to the actual music streaming services are NOT included, rather just that the data which they use will not count towards your high speed data allotment of your plan.


We like your thinking! We have opted to eliminate multi-million dollar marketing campaigns in favor of passing those savings on to you. You like it? Pass it on to your colleagues so that they can join the fun too. In addition, Harbor is a T-Mobile re-seller that focuses on delivering high value services to its network.

YES, as long as it is not from T-Mobile, and it's free!

1st, be sure to check it's portability on http://www.t-mobile.com/switch/ to ensure you can bring it over.

Once you receive your sim card, you will fill out the NUMBER PORTING FORM which is processed within 24 hours. You may port in a number from virtually any carrier in the nation except from T-Mobile itself. You should not have any down-time as the actual transfer is instant.

Here is a detailed rundown of the porting process, it's pretty easy:
1. Log into your account by clicking “My Account” on the top of the HarborMobile.com page and click the "Monthly Billing"
3. Locate the line you would like to have ported and click on the “port” button
4. It will ask you to complete 2 fields and fill in the rest. A) the account number of your current carrier B. The pin of your current carrier

Here is an informative link which details how to locate your account number and PIN from your current carrier: http://www.prepaidphonenews.com/2014/02/porting-your-number-how-to-find-your.html
Not at this time. All your billing and account information can be found in your account portal on HarborMobile.com
NO! - DO NOT call your current carrier to cancel until AFTER your number has been ported successfully.
YES! As long as device is gsm and UNLOCKED or T-Mobile branded, you can use it on our network. To UNLOCK your device simply call your current carrier or visit any unlocking company to get this done.
Visit shop.HarborMobile.com and click on "Shop for Phones" to purchase phones at deeply discounted prices.

(Please note: This is not currently enabled)
NO! There is NO CONTRACT AND YOU ARE FREE TO CANCEL ANYTIME!
Simply visit HarborMobile.com and click "Get Started" and go through our easy checkout. You will see how much you will be billed each month. On step 4 you will be prompted to contact Harbor Mobile either via phone or chat to answer any questions you might have. You will be instantly given an invitation code. Welcome aboard!
Absolutely! We strive to create affordable plans to ensure that your company's communication strategy is scalable and always affordable. Give us a try.
YES, as long as it is not from T-Mobile, and it's free!

1st, be sure to check it's portability on http://www.t-mobile.com/switch/ to ensure you can bring it over.

Once you receive your sim card, you will fill out the NUMBER PORTING FORM which is processed within 24 hours. You may port in a number from virtually any carrier in the nation except from T-Mobile itself. You should not have any down-time as the actual transfer is instant.

Here is a detailed rundown of the porting process, it's pretty easy:
1. Log into your account by clicking “My Account” on the top of the HarborMobile.com page and click the "Monthly Billing"
3. Locate the line you would like to have ported and click on the “port” button
4. It will ask you to complete 2 fields and fill in the rest. A) the account number of your current carrier B. The pin of your current carrier

Here is an informative link which details how to locate your account number and PIN from your current carrier: http://www.prepaidphonenews.com/2014/02/porting-your-number-how-to-find-your.html
NO! - DO NOT call your current carrier to cancel until AFTER your number has been ported successfully.
Porting out is simple (yet sad for us to see you go).

Send an email to support@harbormobile.com with your request to port out. Please be sure to include your name, billing zip, number your would like to port out, and the carrier that you are porting out to. Please note that your line must be active and paid up to port out. Lines take 48 hours to be released before porting out.

If you are looking to move over to your own account on T-Mobile, then please request a change of responsibility in your email to support.

Do NOT try porting out your number before we have supplied you with your account number and PIN and ensured that your line has been released, as we will be unable to release your line. If you have submitted a port out request with your other carrier before being ensured that your line is released, then you must have the carrier cancel the port out request before we release your line.
To turn on call forwarding:
Dial **21* + the phone number including area code, followed by #.
Example: **21*123-456-7890#
Press the call button.
A confirmation message is displayed on your device letting you know that call forwarding has been turned on.

To turn off call forwarding:
Dial #21#
Press the Call button.
A confirmation message is displayed on your device letting you know that call forwarding has been turned off.
Voicemail passwords are set by default to the last 4 digits of the phone number assigned.

If password is not working (change of number was done on the line, number port etc.) Enter #793# to automatically reset the voicemail password to the last 4 digits of the current active number on that line.
International roaming cannot be enabled within the first 30 days of service.

Please note that DATA and TEXT is free in the included counties. See, http://www.t-mobile.com/optional-services/roaming.html?icid=WMM_TM_SMPLCHCPLN_QRISOVWTXIL261. In addition, calls made through "wi-fi calling" back to the US only, are free as well.

However calls made over CELLULAR while roaming outside the USA, although it will work, IS NOT covered under our plan. If cellular voice is used, you will be charged .20/min as well as a one time access fee of $25 for each month that there is voice roaming usage. In short, DON'T use voice roaming. We will take a $25 deposit in advance (upon your confirmation to activate intl usage) and return the deposit upon 0 usage during your trip. We will charge this to the card you have on file.

The one way you can use voice at no cost while roaming internationally, is receiving and calling back to the US (not intl.) while connected to a wifi network (and ensuring that calls are only being made through "wifi calling" and ensuring that wifi calling ENABLED and that the preference is set so that wifi calling is the only method of making calls).

As a measure to protect Harbor, we will charge your credit card $25 as a deposit in the event you do use voice calling (over the cellular network) during your stay overseas. You will be refunded at the end of the month 100% of the deposit, providing that you do not use any voice minutes overseas at all.

By default, intl roaming is blocked. To unblock, simply send and email with your number making the request to unblock and support will respond with the terms. Once agreed, block is lifted for the interum.

For support while roaming, call T-Mobile's International Support desk. Dial +1-505-998-3793 (this is a FREE call from your T-Mobile phone) or 001-505-998-3793 (from a land-line).
>>>There are 2 ways to order the CellSpot WiFi router:
1. Visit your local T-Mobile store to purchase/order one in store. Some stores carry them, otherwise you will need to make an in-store order - Call local store before you go, so you can know what to expect.
2. T-Mobile sales 800-866-2453 or Care 1-877-347-2127. The devices cost is $99 + tax/shipping. For current customers, your account is already notated to allow the purchase.
Here is some general information about the device: http://support.t-mobile.com/docs/DOC-15754

>>>To order the CellSpot Signal Booster:
1. There is a deposit required of $350 + $7 charge for shipping.
2. Send an email to support@harbormobile.com requesting the CellSpot signal booster
3. We will respond requesting authorization to charge the credit card on file $350 as a deposit + $7 shipping (non-refundable)
4. Device will be shipped out to you
5. In order to get your deposit back, you MUST return the signal booster within 14 days of termination of your service. (send with tracking/insurance)
Here is some general information about the device: http://www.cel-fi.com/cel-fi-duo-for-t-mobile-lte-3g-4g/

NOTE: If the telesales department says that they can NOT order this for you, ask the rep to reference internal Doc # 89390 (dictates exactly how to place the order) and doc # 89400 (which outlines that the telesales department has the tools to place this order.)
Data Not working:
1. Ensure that your APN settings are correct - epc.tmobile.com (instructions here: http://apn-settings.com/t-mobile-apn-settings-step-by-step-configuration/).
2. Change to IP6 > save > then back to IP4.
3. Is the old phone (with old provider) off? if not please turn off.
4. We can send out a phone update. This should resolve many issues.
Did you purchase the device through us or our partner Zagerz.com?

A) If you did NOT purchase the device from us, you may purchase a new device from HarborMobile or any other vendor. Just be sure that device is either T-Mobile branded or UNLOCKED.

B) If device WAS purchased from HarborMobile or its partner Zagerz.com, please call 888-701-8816 and select option #4 to speak directly with a member of our device support team (hours: 10am - 6pm) or you can file a support ticket by sending an email to ShopHarborMobile@zagerz.com
Your default password is usually the last four digits of your phone number.
Our plans do NOT include calls to Canada and Mexico. While calls to Canada are not blocked, and you will be able to make them, there will be a charge of $0.49 per minute.
International roaming cannot be enabled within the first 30 days of service.

Please note that DATA and TEXT is free in the included counties. See, http://www.t-mobile.com/optional-services/roaming.html?icid=WMM_TM_SMPLCHCPLN_QRISOVWTXIL261. In addition, calls made through "wi-fi calling" back to the US only, are free as well.

However calls made over CELLULAR while roaming outside the USA, although it will work, IS NOT covered under our plan. If cellular voice is used, you will be charged .20/min as well as a one time access fee of $25 for each month that there is voice roaming usage. In short, DON'T use voice roaming. We will take a $25 deposit in advance (upon your confirmation to activate intl usage) and return the deposit upon 0 usage during your trip. We will charge this to the card you have on file.

The one way you can use voice at no cost while roaming internationally, is receiving and calling back to the US (not intl.) while connected to a wifi network (and ensuring that calls are only being made through "wifi calling" and ensuring that wifi calling ENABLED and that the preference is set so that wifi calling is the only method of making calls).

As a measure to protect Harbor, we will charge your credit card $25 as a deposit in the event you do use voice calling (over the cellular network) during your stay overseas. You will be refunded at the end of the month 100% of the deposit, providing that you do not use any voice minutes overseas at all.

By default, intl roaming is blocked. To unblock, simply send and email with your number making the request to unblock and support will respond with the terms. Once agreed, block is lifted for the interum.

For support while roaming, call T-Mobile's International Support desk. Dial +1-505-998-3793 (this is a FREE call from your T-Mobile phone) or 001-505-998-3793 (from a land-line).
International roaming can only be enabled after 30 days of service with Harbor. Standard speeds approx. 128 Kbps. No tethering. Not for extended international use; you must reside in the U.S. and primary usage must occur on our U.S. network. Device must register on our U.S. network before international use. Service may be terminated or restricted for excessive roaming or misuse. Texting and data are included in all plans. Voice use is not permitted while roaming internationally over the cellular network.

Refer to the "Enable/Troubleshoot International Roaming" FAQ under the International Calling/Roaming section for the terms of unlocking international roaming.
Wi-Fi calling to the US is included. Even if you are overseas, all calls back to the US are free when made through Wifi calling. Some offices block the port for VOIP calls and calls made through Wi-Fi calling would therefor be blocked as well. To address this, download this app https://play.google.com/store/apps/details?id=hotspotshield.android.vpn and the VPN simply changes the IP address. This should do the trick. (Thanks to Josh)
Please click this link to see the countries that are included.

http://www.t-mobile.com/optional-services/international-calling.html
Automatic coverage in 120+ countries and destinations. Unlimited international data coverage and texting are included with all plans.

To see a list of all included countries, see this link:
http://www.t-mobile.com/cell-phone-plans/simple-choice-international-plan-countries.html

International voice calls are not included.
Roll over your unused 4G LTE data forward into the next month, to use for 12 months – up to 20GB, all at no extra charge. Plus, one time only, your started with up to 10GB of Free 4G LTE data. Any new activation on an eligible plan will automatically receive 10GB Free Data Stash starting within 24 hours of activating an eligible plan. Harbor's $40 plan qualifies. (Not the $30 2.5GB as its below the T-Mobile 3GB+ threshold)
Absolutely! T-mobile has a threshold of network de-prioritization after 21 GB for all unlimited plans. Streaming without BingeOn in place would accelerate your reach of that threshold. It's advisable that you utilize BingeOn and see how if you even notice the difference.
With Binge On™ and a qualifying rate plan, watch unlimited video without hitting your data bucket.

This means that data used when video streaming via any of the T-mobile pre-approved apps/sites (see list of approved streams below) data used will not count against your high speed data allotment AS LONG AS YOUR PLAN HAS 3GB OR HIGHER (so the 2.5 plan would not qualify, the 4.5 would, and the unlimited wouldn't matter)

With Binge On™ and a qualifying rate plan, watch unlimited video without hitting your data bucket. Services include:

Crackle
DirecTV
Encore
ESPN
Fox Sports
Fox Sports GO
Go90
HBO GO
HBO NOW
Hulu
Major League Baseball
Movieplex
NBC Sports
Netflix
Showtime
Sling Box
Sling TV
Starz
T-Mobile TV
Univision Deportes
Ustream
Vessel
Vevo
VUDU
Sling not available in Puerto Rico.
Yes, it is unlimited, however to provide a good service experience for the majority of our customers, and minimize capacity issues and degradation in network performance, T-Mobile may manage network traffic through prioritization. This means that customers who use more data than what is used by 97% of what all customers use in a given month, based on recent historical averages, might in some cases have their data usage prioritized below the data of other customers during times and in places of network contention. (Customers who use data in violation of their Rate Plan terms or T-Mobile’s Terms and Conditions may be excluded from this calculation.) “

This is also subject to terms of use and speeds will be throttled if used in the following fashion:
Using the Service in connection with server devices or host computer applications, including continuous Web camera posts or broadcasts, automatic data feeds, automated machine-to-machine connections or peer-to-peer (P2P) file-sharing applications that are broadcast to multiple servers or recipients, “bots” or similar routines that could disrupt net user groups or email use by others or other applications that denigrate network capacity or functionality.
You can easily upgrade your plan. We have 3 plan options:
$40: 3Gig of up to 4G LTE | $50: 5 Gig of up to 4G LTE | $60: UNLIMITED 4G LTE (5GB hot spot)
Wi-Fi calling to the US is included. Even if you are overseas, all calls back to the US are free when made through Wifi calling. Some offices block the port for VOIP calls and calls made through Wi-Fi calling would therefor be blocked as well. To address this, download this app https://play.google.com/store/apps/details?id=hotspotshield.android.vpn and the VPN simply changes the IP address. This should do the trick. (Thanks to Josh)
YES!

T-Mobile is setting music free. Stream as much music as you want on your smartphone from top streaming services, including Google Play Music, Pandora, iHeartRadio, iTunes Radio, Rhapsody, Slacker, Spotify, AccuRadio, Black Planet, Grooveshark, Radio Paradise, Rdio and Songza, Milk Music, Xbox Music, SoundCloud, RadioTunes, Digitally Imported, Fit Radio, Fresca Radio, JAZZRADIO, Live365, Mad Genius Radio, radioPup, radio.com, ROCKRADIO and Saavn - and it won’t count towards your 4G LTE data plan. Data charges do not apply!

Please note, that access to the actual music streaming services are NOT included, rather just that the data which they use will not count towards your high speed data allotment of your plan.


Simply dial code #932# and your phone will show you how much data you have used. Please remember that music streaming from included platforms DO NOT count against your data usage and therefor not included in this tally.
Upgrading and downgrading plans as well as adding or removing features is really simple.

1. Go to https://www.tmobile.harbormobile.com/subscription/
2. Log in
3. Locate the phone number that you would like to change the plan for.
4. Click "Edit"
5. Select the new plan and add/remove the features you wish.
6. If upgrading, the new plan will be applied to that line. The change will take effect within several hours. In addition, your card on file will get charged a pro-rated fee for the upgrade added. For example, if you are on the $30 plan, your billing cycle is on the 1st of the month, and on the 15th you upgrade tot he $40 plan, the difference is $10, but since its mid month, you will only get charged $5 to cover you until the end of the month. Upon the next billing cycle, you will get charged the new rate in full.
7. If downgrading, the effect will take place at the next upcoming billing cycle.
1. Click: https://www.tmobile.harbormobile.com/subscription/
2. It will ask you to login
3. Enter you email address as the user name/password. If you forgot the password, click forgot password to reset
4. Click the PAY NOW button and the credit card that you used when service was initially established, or the last credit card that was used on the account will get charged. You can also update the credit card on file by clicking "Billing preferences" and entering it there.
5. In addition, you can always enable the convenient "auto pay" feature on the Billing preferences page so that the monthly payment is pulled each month automatically for you. We will never charge more then you authorized.

>>>There are 2 ways to order the CellSpot WiFi router:
1. Visit your local T-Mobile store to purchase/order one in store. Some stores carry them, otherwise you will need to make an in-store order - Call local store before you go, so you can know what to expect.
2. T-Mobile sales 800-866-2453 or Care 1-877-347-2127. The devices cost is $99 + tax/shipping. For current customers, your account is already notated to allow the purchase.
Here is some general information about the device: http://support.t-mobile.com/docs/DOC-15754

>>>To order the CellSpot Signal Booster:
1. There is a deposit required of $350 + $7 charge for shipping.
2. Send an email to support@harbormobile.com requesting the CellSpot signal booster
3. We will respond requesting authorization to charge the credit card on file $350 as a deposit + $7 shipping (non-refundable)
4. Device will be shipped out to you
5. In order to get your deposit back, you MUST return the signal booster within 14 days of termination of your service. (send with tracking/insurance)
Here is some general information about the device: http://www.cel-fi.com/cel-fi-duo-for-t-mobile-lte-3g-4g/

NOTE: If the telesales department says that they can NOT order this for you, ask the rep to reference internal Doc # 89390 (dictates exactly how to place the order) and doc # 89400 (which outlines that the telesales department has the tools to place this order.)

HarborMobile Service Terms and Conditions

HarborMobile Mobile Service Terms and Conditions:

Effective March 1, 2014.

These Terms and Conditions ("T&Cs") are a legally binding agreement between you and HarborMobile, inc, a new jersey based company, including its affiliates, assignees, and agents ("HarborMobile"). Please read these T&Cs carefully. They cover important information about the HarborMobile mobile phone services provided to you (the "Service"); your phone, handset, device, SIM card, data card, or other equipment or third party device which may be used with our Service (the "Devices"); and the fees, taxes, and other charges you pay us ("Charges"). These T&Cs include, among other provisions, fees for late payments, limitations of liability, agreements regarding privacy, and resolution of disputes by arbitration instead of in court.

HarborMobile reserves the right to change or modify any of these T&Cs at any time and in its sole discretion. HarborMobile will provide 14 days notice of any material changes by posting the revised T&Cs on our website, and will also attempt to provide direct notice to you by email or text. HarborMobile affiliate members are subject to additional terms as provided on the HarborMobile affiliate pages. These T&Cs do not alter the terms of the Affiliate Member Agreement, or any other agreement the user may have with HarborMobile.

You and any authorized users on your account will have access to account information and may be able to make changes to the account. If you give your personal account validation information to someone, they can access and make changes to your account. Those changes will be binding on you. Authorized changes may require your agreement to new or revised T&Cs. You must provide accurate and truthful information when setting up an account, maintain security of the account and password, and you agree to notify HarborMobile of any security breaches associated with your account. You agree to take responsibility for all activities that occur under this account.

1. Acceptance. YOUR AGREEMENT WITH HARBORMOBILE STARTS WHEN YOU ACCEPT. You represent that you are at least 18 years old and you are legally authorized to enter into this Agreement. You accept your Agreement by doing any of the following: (a) giving us a written or electronic signature, clicking the acceptance box during the online enrollment process or telling us orally that you accept; (b) activating Service; (c) using your Service after you make a change or addition; (d) paying for the Service; (e) opening the box or package of a Device or sim card purchased from HarborMobile or any of its 3rd party partners or vendors ("HarborMobile Device") ; or (f) failing to activate Service within 30 days after the (a purchase of a HarborMobile Device, unless returned within the Cancellation Period (as defined in Section 5). IF YOU DON'T WANT TO ACCEPT, DON'T DO ANY OF THESE THINGS AND IMMEDIATELY DISCONTINUE USE OF THE SERVICE.

2. HarborMobile Service, Harbor Mobile is an Authorized T-Mobile Business Reseller. The Service includes wireless mobile phone service in the United States (including Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands). This means the following: (a) voice service includes unlimited incoming calls and unlimited outgoing calls to any domestic U.S. phone number from inside the United States; (b) unlimited incoming text messages and unlimited outgoing texts to any domestic and select international mobile numbers (included international countries are listed below) from inside the United States, and picture and video messages within the United States; and (c) no additional charges regardless of the amount of data used within the United States. The Service may be offered at differing prices under different Service Plans, depending on the data speed you desire and other factors. Date of speeds will reduce when the amount of data used exceeds the amount designated in your Service Plan. Speeds reduce to a 2G data experience in these situations. In addition, when roaming domestically, speeds are usually limited to up to 2Gspeeds. Data usage is reset monthly on varied dates and does not necessarily matche the monthly billing date for that line. To know when this date is, contact Harbor by email, phone or chat. 

3. Service Availability. Coverage maps only approximate our anticipated wireless coverage area outdoors; actual Service area, coverage and quality may vary and change without notice depending on a variety of factors including network capacity, terrain and weather. Outages and interruptions in Service may occur, and speed of Service varies. You agree that we are not liable for problems relating to Service availability or quality.

4. Monthly Fees and Payment. HarborMobile provides the Service for a flat fee on a monthly, pay-in-advance basis under various Service Plans. Service begins when you pay the monthly payment for the first month of Service, which includes the HarborMobile Mobile Service Fee and the taxes and other assessments described in Section 6 and on our website at HarborMobile.com. Subsequent monthly payments are due by your monthly payment date, which occurs on each monthly anniversary of the date on which the first monthly payment is made. If you fail to make your monthly payment when it is due, your Service will be suspended until the payment is received. If you fail to make your monthly payment within 30 days after it is due, your Service will be terminated and your phone number will be lost. Fees are not refunded or prorated if Service is terminated before your next payment date. If your Service is terminated, your account will be cancelled and you will lose your HarborMobile mobile phone number. You will be required to re-enroll as a new customer in order to resume Service. If your Service is suspended for non-payment your monthly payment date will not change (for example, if your original billing cycle started on the 1st and you reactivate Service on the 15th day of the month your billing cycle will remain on the 1st). In the event that your Account is terminated, you will be required to sign up as a new customer and we may not be able to offer you your existing number. You may change your payment method or other payment options by visiting the Account tab when you log in to HarborMobile.com. Usage for each line is available upon requeat.

5. Cancellation and Returns. Cancellation of Service: You can cancel a new line of Service WITHIN 14 DAYS of enrolling for Mobile Service, or 30 days in California (the "Cancellation Period"). Device Refunds and Restocking Fees: To return any HarborMobile Device you acquired at the time of enrollment, you must return the device or sim in its package with all original contents, undamaged and in good working condition with no material alterations to the device's hardware or software. If you return your device in a damaged, altered or destroyed condition, we may decline to accept the return of the device or charge you the cost of repairing the device, plus any shipping and handling charges.

6. Taxes, Fees, and Surcharges. You agree to pay all taxes, fees and surcharges (the "Fees") imposed by governments or governmental entities on you or us as a result of our providing the Service to you. We may not give advance notice of changes in Fees. To determine Fees, we will use the street address you identified as your Place of Primary Use ("PPU"). If you did not identify the correct PPU, or if you provided an address (such as a PO box) that is not a recognized street address, you may be assigned a default location for tax purposes. Any dispute of the jurisdiction assigned must be submitted within 60 days of the billing in which the Fees were assessed. Fees include (a) Government Taxes & Fees.These Fees are typically imposed by jurisdictions directly on you, the user of the telecommunication services. Such Fees include but are not limited to sales tax; and (b) Other Surcharges. These surcharges include, but are not limited to taxes that HarborMobile incurs to provide the Service but are not government taxes or fees imposed directly on our customers that we must collect by law. Examples include, but are not limited to, federal or state Universal Service fees, regulatory fees, excise taxes and gross receipts taxes. These surcharges will apply whether or not you directly benefit from the programs, activities or services included in the surcharge. The components and amounts of the Fees are subject to change without notice.

7. Unpaid Charges. If we do not receive payment in full for a HarborMobile Device or sim, for the Service, or for any other amount owed to us by you (for example, in the case of a credit card chargeback in which a charge is disputed after you have received a HarborMobile Device from us), you may be charged a late fee of the greater of 1.5% per month (18% annually) or $5 per month, subject to the maximum allowed by law. We may use all lawful means to collect the amount owed and seek the return of any Device or service for which payment has not been received. If you fail to pay fees or any other amounts owed to HarborMobile under this agreement and HarborMobile refers your accounts(s) to a third party for collection, then HarborMobile will also charge you a collection fee at the maximum percentage permitted by applicable law, but not to exceed 18%, to cover HarborMobile's collection-related costs. If we accept late or partial payments, we do not waive our right to collect all amounts that you owe, including late fees. If any payment is dishonored or returned for any reason, we may charge you the maximum amount allowed under applicable law.

8. Your Right to Dispute Charges. Unless otherwise provided by law, you agree to notify us of any dispute regarding amounts owed to us within 60 days after the date you first incur the disputed amount. If you do not notify us of your dispute in writing within this time period, you may not pursue a claim in arbitration or in court. If you accept a credit, refund or other compensation or benefit to resolve a disputed amount, you agree that the issue is fully and finally resolved. For unresolved disputes see Section 26. To contact or notify us, see Section 15. 

Credit Card Chargebacks
If we have charged your registered payment method for a charge that we deem is authorized and valid under these Terms, and your credit card company or other payment provider subsequently withholds or revokes such payment to us because the charge has been disputed by you (a "Chargeback"), we reserve the right to suspend your access to the affected Services until the Chargeback is reversed or in the case of a billing dispute, the billing dispute is resolved as set forth in these Terms.

9. Our Rights to Make Changes. Your Service is subject to our business policies, practices, and procedures, which we can change without notice. AS PROVIDED ABOVE, WE CAN CHANGE ANY TERMS IN THE AGREEMENT AT ANY TIME.

10. International Long-Distance Calls. Although Harbor Mobile has blocked long distance calling and text messaging, Canada and certain other territories cannot be blocked and you are there for fully responsible for any charges that are incurred. Harbor Mobile reserves the right to pursue as well as bill the credit card you have on file.
11. Your Phone Number, Your Device, and Compatibility with Other Networks. Except for any legal right you may have to port or transfer your phone number, you will acquire no ownership rights in any number assigned to you. The wireless telecommunications networks used to provide the Service (the "HarborMobile Network") are owned and operated by other licensed entities, not HarborMobile. Your HarborMobile Devices may not be compatible with the network and services provided by another service provider. Devices not purchased through HarborMobile or its affiliates ("Non-HarborMobile Devices") must compatible with the HarborMobile Network or T-Mobile for use with the Services, and such devices may not work on the HarborMobile Network. A HarborMobile Device is approved by HarborMobile only for use with HarborMobile Service. HarborMobile reserves the right to prevent a Non-HarborMobile Device from being used on the HarborMobile. Please note that in order to port out your number, your account must be in active status (not closed or suspended).

Network. At times we may remotely change software, systems, applications, features or programming on your Device without notice to address security, safety or other issues that impact the HarborMobile network or your Device. These changes will modify your Device and may affect or erase data you have stored on your Device, the way you have programmed your Device, or the way you use your Device. We may offer you changes to systems, applications, features or programming remotely to your Device; you will not be able to use your Device during the installation of the changes even for emergencies.

12. Roaming. Your Device may connect to another provider's network ("Off-Net") even when you are within the HarborMobile coverage area. You must use your Device predominantly within the Harbor Mobile Network coverage area. If your Off-Net voice usage or messaging usage exceeds an acceptable level, it may be necessary to terminate your service. We may terminate your Service in our discretion and without prior notice if you no longer reside in a Harbor Mobile Network coverage area, if your Off-Net usage makes it uneconomical for HarborMobile to provide Service to you, or if required under HarborMobile's arrangements with its service providers. For data use while roaming, the limit is 50mb.

13. Important Emergency and 9-1-1 Information. When making a 9-1-1 call, always state the nature of your emergency and provide both your location and phone number, as the operator may not automatically receive this information. HarborMobile is not responsible for failures to connect or complete 9-1-1 calls or if inaccurate location information is provided. 9-1-1 service may not be available or reliable and your ability to receive emergency services may be impeded. We may use a variety of information and methods to determine the location of a 9-1-1 call, including Global Positioning Satellites, or our wireless network. Even with this information, an emergency operator may not be able to locate you in order to provide emergency services. Other third party entities are involved in connecting a 9-1-1 call and HarborMobile does not determine the public safety agency to which your 9-1-1 call is routed. If you are porting a phone number to or from us, we may not be able to provide you with some Services, such as 9-1-1 location services, while the port is being implemented.

14. Data Usage and Other Features. Permissible and Prohibited Uses: The HarborMobile Network is managed to facilitate the proper functioning of the Network as a whole and to provide a good experience to the majority of our customers. Services that require consistent high speeds, such as video calling, may, particularly at times and in areas of network congestion, result in reduced speeds for other services. Additionally, we may implement other network management practices, such as caching less data, using less capacity, and sizing video more appropriately for a Device to transmit data files more efficiently. These practices are agnostic to the content itself and to the websites that provide it. While we avoid changing text, image, and video files in the compression process when practical, the process may impact the appearance of files as displayed on your Device. Downloadable Content and Applications: Most content or applications (e.g., downloadable or networked applications, wallpapers, ringtones, games, and productivity tools) ("Content & Apps") are not sold by HarborMobile, and HarborMobile is not responsible for the Content & Apps, including download, installation, use, transmission failure, interruption, or delay, or any content or web site you may be able to access through the Content & Apps. Unless otherwise stated, any support questions for these Content & Apps must be directed to the third party seller. Harbor Mobile has done its best to block access to premium (billable) services, however should you incur any charges, Harbor Mobile will charge the credit card on file, or collect from you. You may be able to restrict access and certain services by implementing controls by calling Harbor Mobile. When you use, download or install Content & Apps sold by a third party seller, you may be subject to license terms between you and third parties. When you use, download, or install Content & Apps that you purchase from HarborMobile, the Content & Apps are licensed to you by HarborMobile and may be subject to additional license terms between you and third parties. You may not transfer, copy, distribute, or reverse engineer any Content & Apps, or alter, disable or circumvent any digital rights management security features embedded in the Content & Apps. Content & Apps may not be transferable from one Device to another Device. Some Devices or Content & Apps may continue to have contact with our network without your knowledge, which may result in additional Charges. Software on your Device may automatically shut down or limit the use of Content & Apps or other features or Services without warning. HarborMobile is not responsible for any third party content, advertisements, or websites you may be able to access using your Device. Use of Information: You agree that HarborMobile may update your Content & Apps remotely, or may disable or remove any Content & Apps at any time. Refer to HarborMobile's Privacy Policy at support.HarborMobile.com, as well as the Content & Apps creator/owner's privacy policy for information regarding their use of information collected when you download, install, or use any third party Content & Apps. We are not responsible for any transmission failure, interruption, or delay related to Content & Apps, or any content or website you may be able to access through the Content & Apps.
15. Notices and Customer Communications. You expressly consent to be contacted by HarborMobile, your referring affiliate or our partner ,for any and all purposes, at any telephone number, email address or physical address you provide to us or that we provide to you. You agree that HarborMobile may contact you in any way, including, pre-recorded or artificial voice delivered by an automatic telephone dialing system, text messages delivered by an automatic text system or e-mail messages delivered by an automatic e-mailing system. Notices from us to you are considered delivered when we send them to your Device or by email or fax to any email address you provided to us, or 3 days after mailing to your billing address. You agree that all electronic communications via email or postings on www.HarborMobile.com or support.HarborMobile.com satisfy any writing requirements under the law. Such communications may pertain to agreements between you and HarborMobile, notices about security issues or our Privacy Policy, mandatory disclosures, or any other matters HarborMobile deems important.

You may contact our Member Support department by emailing support@HarborMobile.com, by calling 1-888-701-8816, or by writing to: HarborMobile Support, 1017 Walnut St. Roselle, NJ 07203. Notices from you to us are considered delivered when you send an email or 3 days after mailing to the addresses above.
To begin arbitration or any other legal proceeding, you must serve our registered agent. Our registered agent is Mayo and Russ and can be contacted at 1-732-613-3100.

16. Lost or Stolen Devices. You agree to notify us if your Device is lost or stolen. Once you notify us, we will suspend your Service. After your Service is suspended, you will still be responsible for additional monthly payments. If you request that we not suspend your Service, you will remain responsible for payments for all services used from your account. We may prevent a lost or stolen Device from registering on any network

17. Misuse of Service or Device – Your Representation. By activating or renewing Service with HarborMobile, you agree that you do so because you want Service from HarborMobile and not for any other purposes. You agree not to misuse the Service or Device, including but not limited to: (a) reselling or rebilling our Service; (b) using the Service or Device to engage in unlawful activity, or in conduct that adversely affects our customers, employees, business, or any other person, or that interferes with our operations, network, reputation, or ability to provide quality service, including but not limited to the generation or dissemination of viruses, malware or "denial of service" attacks; (c) using the Service as a substitute or backup for private lines or dedicated data connections; (d) tampering with or modifying your HarborMobile Device; (e) "spamming" or engaging in other abusive or unsolicited communications, or any other mass, automated voice or data communication for commercial or marketing purposes; (f) reselling HarborMobile Devices for profit, except as expressly authorized under, and in the context of, a duly executed Agreement between you and HarborMobile, or tampering with, reprogramming or altering HarborMobile Devices for the purpose of reselling the Service; (g) using the Service in connection with server devices or host computer applications, including continuous Web camera posts or broadcasts, automatic data feeds, automated machine-to-machine connections or peer-to-peer (P2P) filesharing applications that are broadcast to multiple servers or recipients, "bots" or similar routines that could disrupt net user groups or email use by others or other applications that denigrate network capacity or functionality; (h) accessing, or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate, HarborMobile's or another entity's network or systems; (i) running software or other devices that maintain continuously active Internet connections when a computer's connection would otherwise be idle, or "keep alive" functions (e.g. using the Service for Web broadcasting, operating servers, telemetry devices and/or supervisory control and data acquisition devices); (j) using your Device as a "hotspot," or modem, or tethering your Device to a personal computer or other hardware outside of the included tmobile hotspot application on supported devices; or (k) assisting or facilitating anyone else in any of the above activities. Unless authorized by HarborMobile, you agree that you will not install, deploy, or use any regeneration equipment or similar mechanism (for example, a repeater or signal booster) to originate, amplify, enhance, retransmit or regenerate a transmitted RF signal. You agree that a violation of this section harms HarborMobile, and cannot be fully redressed by money damages, and that if such a violation occurs HarborMobile shall be entitled to immediate injunctive relief in addition to all other remedies available. SIM Cards: You agree to safeguard your SIM card and not allow any unauthorized person to use your SIM card. You agree not to alter, bypass, copy, deactivate, remove, reverse-engineer, or otherwise circumvent, clone, or reproduce the encoded information stored on, or the encryption tools of, your SIM card in any shape or fashion, or through any third party. Any usage contrary to this paragraph may result in immediate Service termination.

19. Our Rights to Limit or End Service or the Agreement. WE MAY LIMIT, SUSPEND OR TERMINATE YOUR SERVICE OR THESE T&CS WITHOUT NOTICE FOR ANY REASON, including without limitation, if you, any user of your Device, or any user on your account: (a) breaches the T&Cs; (b) provides inaccurate information or information we can't verify; (c) lives in an area where we don't provide Service or your Off-Net usage makes it uneconomical for HarborMobile to provide Service to you (see Section 12); (d) transfers Service to another person without our consent; (e) becomes insolvent, goes bankrupt or threatens bankruptcy (except as prohibited by law); (f) misuses your Service or Device as described in Section 17; (g) causes HarborMobile to breach an agreement with any wireless carrier or to incur any material added expense; or (h) use(s) your Service or Device in a manner that is excessive, unusually burdensome, or unprofitable to us. We may impose usage or other limits to your Service, suspend your Service, or block certain types of calls, messages or sessions (such as access to an international long-distance provider), in our or tmobile sole discretion and without notice. If we limit, suspend or terminate your Service and later reinstate your Service, you may be charged a fee. If your Service or account is limited, suspended or terminated and then reinstated, you will be charged a reactivation upon reenrollment.

20. Intellectual Property. You agree not to infringe, misappropriate, dilute or otherwise violate the intellectual property rights of HarborMobile or any third party. Except for a limited license to use the Services and except as expressly authorized under a duly executed Social Member Agreement between you and HarborMobile, your purchase of Services and Devices does not grant you any license to copy, distribute, modify, reverse engineer, download, redistribute, or resell the intellectual property of HarborMobile or others related to the Services and Devices; this intellectual property may be used only with the Service unless expressly authorized by HarborMobile. You agree that a violation of this section harms HarborMobile, and cannot be fully redressed by money damages, and that if such a violation occurs HarborMobile shall be entitled to immediate injunctive relief in addition to all other remedies available.

21. Digital Millennium Copyright Act ("DMCA") Notice. If you believe that material available through our Services or Devices infringes your copyright, notify us as provide in Section 15. After receiving notice, we may remove or disable access to any infringing material as provided for in the DMCA.

22. Privacy Information. Our Privacy Policy governs how we collect and use information related to your use of our Service and is available online at HarborMobile.com/privacy. You agree to our Privacy Policy and agree that we may change our Privacy Policy without direct notice to you. You agree to check our website for HarborMobile's updated privacy policies. Notwithstanding the foregoing, if we change our privacy policy to allow use or disclosure of personal information in a way that, in our sole determination, is materially different from that stated in the policy at the time the data was collected, we will post notice in advance of the change. Data on your device may automatically be stored on your SIM card, Device, or our network. Your data may remain on the Device even if your SIM card is removed; the data left on your Device will be accessible to others who use your Device, and may be deleted, altered, or transferred to our network servers. Some Devices automatically upload stored information (such as your address book, ringtones, or other data) to HarborMobile network servers. You may choose not to use this service by contacting HarborMobile Member Support; in this case, your Device will continue to upload your information to our servers but HarborMobile will not retain the information. Not using this service may result in the loss of functionality or the availability of certain services or features, and the permanent loss of information stored on a lost or stolen Device. You or HarborMobile may be able to remotely access or delete information stored on your Device or on support.HarborMobile.com.
23. Disclaimer of Warranties. EXCEPT FOR ANY WRITTEN WARRANTY THAT MAY BE PROVIDED WITH A HARBORMOBILE DEVICE YOU PURCHASE FROM US, AND TO THE EXTENT PERMITTED BY LAW, THE SERVICES AND DEVICES ARE PROVIDED ON AN "AS IS" AND "WITH ALL FAULTS" BASIS AND WITHOUT WARRANTIES OF ANY KIND. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICE OR YOUR DEVICE. WE CANNOT PROMISE UNINTERRUPTED OR ERROR-FREE SERVICE AND DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTIES ON OUR BEHALF. WE DO NOT GUARANTEE THAT YOUR COMMUNICATIONS WILL BE PRIVATE OR SECURE; IT IS ILLEGAL FOR UNAUTHORIZED PEOPLE TO INTERCEPT YOUR COMMUNICATIONS, BUT SUCH INTERCEPTIONS CAN OCCUR. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED TERMS IN CONTRACTS WITH CONSUMER, SO SOME OR ALL OF THE DISCLAIMERS IN THIS SECTION MAY NOT APPLY TO YOU.

24. Waivers and Limitations of Liability. UNLESS PROHIBITED BY LAW, WE EACH AGREE TO LIMIT CLAIMS FOR DAMAGES OR OTHER MONETARY RELIEF AGAINST EACH OTHER TO DIRECT AND ACTUAL DAMAGES REGARDLESS OF THE THEORY OF LIABILITY. THIS MEANS THAT NEITHER OF US WILL SEEK ANY INDIRECT, SPECIAL, CONSEQUENTIAL, TREBLE, OR PUNITIVE DAMAGES FROM THE OTHER. THIS LIMITATION SPECIFICALLY INCLUDES LACK OF RECOVERY FOR LOSS OF ANTICIPATED BENEFITS OR MONEY, LOSS OF DATA, ANY DOWNTIME LOSS, OR ANY OTHER SIMILAR DAMAGES YOU MAY SUFFER TO YOURSELF OR YOUR PROPERTY. THIS LIMITATION AND WAIVER ALSO APPLIES TO ANY CLAIMS YOU MAY BRING AGAINST ANY OTHER PARTY TO THE EXTENT THAT WE WOULD BE REQUIRED TO INDEMNIFY THAT PARTY FOR SUCH CLAIM. YOU AGREE WE ARE NOT LIABLE FOR PROBLEMS CAUSED BY YOU OR A THIRD PARTY, OR FOR PROBLEMS CAUSED BY HARBORMOBILE'S SERVICE, DEVICE, OR ANY OTHER ASPECT OF ITS BUSINESS. EXCEPT TO THE EXTENT PROHIBITED BY LAW, ALL CLAIMS MUST BE BROUGHT WITHIN 2 YEARS OF THE DATE THE CLAIM ARISES. SOME JURISDICTIONS DO NOT ALLOW SUCH LIMITS ON LIABILITY SO THESE LIMITS MAY NOT APPLY TO YOU.

25. Indemnification. You agree to defend, indemnify, and hold us harmless from any claims arising out of use of the Service or Devices, breach of the T&Cs and all representations and warranties herein, or violation of any laws or regulations or the rights of any third party by you or any person on your account or that you allow to use your Service or Device.

26. Dispute Resolution and Arbitration. WE EACH AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY AND ALL CLAIMS OR DISPUTES IN ANY WAY RELATED TO OR CONCERNING THE T&CS, OUR SERVICES, DEVICES OR PRODUCTS, INCLUDING ANY BILLING DISPUTES, WILL BE RESOLVED BY BINDING ARBITRATION OR IN SMALL CLAIMS COURT. This includes any claims against other parties relating to Services or Devices provided or billed to you (such as our affiliates) whenever you also assert claims against us in the same proceeding. We each also agree that the T&Cs affect interstate commerce
so that the Federal Arbitration Act and federal arbitration law apply. THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. THE ARBITRATOR MUST FOLLOW THIS AGREEMENT.

For all disputes, whether pursued in court or arbitration, you must first give us an opportunity to resolve your claim by sending us a written description of your claim as provided in Section 15 below. We each agree to negotiate your claim in good faith. If we are unable to resolve the claim within 60 days after we receive this claim description, you may pursue your claim in arbitration. We each agree that if you fail to pay amounts due on a timely basis, we may assign your account for collection, and the collection agency may pursue, in small claims court, claims limited strictly to the collection of the past due amounts and any interest or cost of collection permitted by law or the Agreement.

Either you or we may start arbitration proceedings. You must send a letter requesting arbitration and describing your claim to our registered agent as provided in Section 15 to begin arbitration. The American Arbitration Association (AAA) will arbitrate all disputes. For claims of less than $75,000, the AAA's Supplementary Procedures for Consumer-Related Disputes will apply; for claims over $75,000, the AAA's Commercial Arbitration Rules will apply. The AAA rules are available at www.adr.org or by calling 1-800-7787879. All fees and expenses of arbitration will be divided between you and HarborMobile in accordance with the AAA Rules, except that HarborMobile will reimburse you for the amount of the filing fee in the event you prevail in the arbitration. Each party will bear the expenses of its own counsel, experts, witnesses, and preparation and presentation of evidence. Except as otherwise provided in these T&Cs, an arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief and attorneys' fees. If for any reason this arbitration provision is deemed inapplicable or invalid, or to the extent this arbitration provision allows for litigation of disputes in court, you waive to the fullest extent permitted by law any claims for punitive or exemplary damages. Unless HarborMobile and you agree otherwise, the location of any arbitration shall be Seattle, Washington. Except where prohibited by law, HarborMobile and you agree that no arbitrator has the authority to award punitive damages or any other damages not measured by the prevailing party's actual damages. Neither you nor HarborMobile shall disclose the existence, contents, or results of any arbitration except to the extent required by law. Judgment on the award rendered may be entered by any court having jurisdiction thereof.

CLASS ACTION WAIVER. WE EACH AGREE THAT ANY PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A MEMBER IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. If a court or arbitrator determines in an action between you and us that this Class Action Waiver is unenforceable, the arbitration agreement will be void as to you.

JURY TRIAL WAIVER. If a claim proceeds in court rather than through arbitration, WE EACH WAIVE ANY RIGHT TO A JURY TRIAL TO THE FULLEST EXTENT PERMITTED BY LAW.

27. Enforceability and Assignment. A waiver of any part of the Agreement in one instance is not a waiver of any other part or any other instance and must be expressly provided in writing. If we don't enforce our rights under any provisions of the Agreement, we may still require strict compliance in the future. Except as provided in Section 26, if any part of the Agreement is held invalid that part may be severed from the Agreement. You may not assign the Agreement or any of your rights or duties under it without our written consent. We may assign all or part of the Agreement or your debts to us without notice. The Agreement is the entire agreement between us and defines all of the rights you have with respect to your Service or Device, except as provided by law, and you cannot rely on any other documents or statements by any sales, service representatives, HarborMobile Members, tmobike or other parties. If you purchase a Device, services or content from a third party, you may have a separate agreement with the third party; HarborMobile is not a party to that agreement. The original version of these T&Cs is in English. To the extent there are conflicts between the English version and any other language version, the English version will control. Any determination made by us pursuant to these T&Cs, shall be in our sole reasonable discretion. The following paragraphs continue after termination of our T&Cs with you: 2, 4, 5, 6, 7, 8, 12, 14, 15, 16, 17, 20, 22, 23, 24, 25, 26, 27 and 28.

28. Choice of Law. These T&Cs are governed by the Federal Arbitration Act, applicable federal law, and the laws of the state of Washington without regard to the conflicts of laws rules of that state. Foreign laws do not apply. Arbitration or court proceedings must be in Middlesex County, New Jersey. If any provision of the T&Cs is invalid under the law of a particular jurisdiction, that provision will not apply in that jurisdiction.

HarborMobile and the HarborMobile logo are registered trademarks of HarborMobile, INC, a new jersey corporation.

PLEASE NOTE: Your card on file will automatically be charged for usage of services that are not included in your plan, including, but not limited to, the following:
1) Calls to Canada or the Virgin Islands (up to $1.99/min should you not have the stateside international calling plan).
2) Calls to 411 ($1.99/call).
3) International voice roaming, including using voicemail while international.
4) Calling any out-of-plan phone numbers, services like chat lines, conference calls, and radio broadcast lines. ($0.01/minute)
5) Downloading apps and usage of services (such as name ID or Rhapsody).
6) Talk, text, or data usage while on a cruise or ferry (rates vary by cruise and destination).

© 2014 HarborMobile, INC. All rights reserved. Updated May 7, 2014.

Automatic coverage in 120+ countries and destinations.
Unlimited international data coverage and texting are included with all plans at no additional charge. It's just 20 cents per minute for calls to mobile devices and landlines.

North America & Caribbean
Anguilla
Antigua and Barbuda
Aruba
Barbados
Bermuda
Bonaire
British Virgin Islands
Canada
Cayman Islands
Curacao (Netherlands/Dutch Antilles)
Dominica
Dominican Republic
Grenada
Guadeloupe
Jamaica
Martinique
Mexico
Montserrat
Netherlands Antilles
Sint Maarten
St. Barthelemy
St. Kitts and Nevis
St. Lucia
St. Martin
St. Vincent and the Grenadines
Trinidad and Tobago
Turks and Caicos Islands

South & Central America
Argentina
Bolivia
Brazil
Chile
Colombia
Costa Rica
Easter Island
Ecuador
El Salvador
French Guiana
Guatemala
Guyana
Honduras
Nicaragua
Panama
Peru
Suriname
Uruguay
Venezuela

Europe
Aland Islands
Armenia
Austria
Belgium
Bulgaria
Canary Islands
Cyprus
Czech Republic
Denmark
England
Estonia
Faroe Islands
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Moldova
Netherlands
Northern Ireland
Norway
Poland
Portugal
Romania
Russia
San Marino
Scotland
Slovakia
Spain
Svalbard
Sweden
Switzerland
Turkey
Ukraine
Vatican City
Wales

Asia & the Pacific
Afghanistan
Australia
Cambodia
China
Christmas Island
Guam
Hong Kong
India
Indonesia
Japan
Macau
Malaysia
New Zealand
Pakistan
Philippines
Singapore
South Korea
Sri Lanka
Taiwan
Thailand
Turkmenistan* (No Data)
Vietnam

Africa & Middle East
Bahrain
Egypt
Ghana
Iraq
Israel
Kenya
Kuwait
Qatar
Saudi Arabia
South Africa
Uganda
United Arab Emirates
Zambia

Additional charges apply in excluded destinations; included destinations subject to change. Taxes additional; usage taxed in some countries. Voice and text features for direct communications between 2 people. Communications with premium-rate (e.g., 900, entertainment, high-rate helpline) numbers not included and may incur additional charges. Calls over cellular while roaming outsite of the USA are not permitted, if used against policy, you are charged a $25 access fee per month of usage and $.20/min (no charge for Wi-Fi calls to U.S.) Coverage not available in some areas; we are not responsible for the performance of roaming partners' networks. Standard speeds approx. 128 Kbps. No tethering.